Product FAQs
How do I design my custom print?
How do I design my custom print?
It's simple. Search for any location worldwide or upload your personal route data (like a GPX file). Then, use our live editor to select your design, add personalized text, and see a preview of your masterpiece before you order.
View our How-To Guides here.
Can you map any race or location in the world?
Can you map any race or location in the world?
Yes, our mapping technology covers the entire globe!
Milestones & City Maps: If your exact location or address appears on Google or Apple Maps, we can map it.
Major Sporting Events: We have access to most up-to-date route data for running and triathlon events.
Custom Routes & Smaller Races: For local races, unique cycling routes, or older events, simply upload your own GPX file from Strava, Garmin, or your preferred fitness tracker.
Note: While we don't draw routes from scratch, you can easily find race files online (try searching "[Event Name] GPX"), or map them using online tools.
Need help? View our guide on how to get your GPX file from various platforms here.
How long does shipping take?
How long does shipping take?
Because every Mark Your Moment piece is custom-made to order, production times vary slightly by item (please check individual product pages for specific timeframes). Here is what to expect for delivery:
- Digital Prints: Delivered via email within 1 hour if created using our live editor, or 2-3 business days for manually designed orders.
- Physical Prints: Once dispatched, standard delivery takes 4-10 business days depending on your location. All orders are carefully packaged to ensure they arrive in perfect condition.
Need it faster? Contact us directly to explore expedited shipping options for your region.
What materials and paper quality do you use?
What materials and paper quality do you use?
We never compromise on quality because we want our products to last forever, along with their stories. Every piece is built using premium, sustainably sourced materials:
- Unframed Prints: Printed on 200gsm museum-grade matte paper using fade-resistant archival inks that won't yellow over time.
- Framed Prints: Arrive ready-to-hang in sustainably sourced solid timber frames, featuring 200gsm archival matte prints inside.
- Canvas Prints: Stretched high-grade textured canvas over a sturdy, sustainably sourced wooden frame—complete with a mounting kit included.
