How can we help?
FAQ
Cut off dates to recieve by Christmas 2023
Australia
Unframed - 11 DECEMBER
Framed - 7 DECEMBER
Canvas - 8 DECEMBER
Digital - 20 DECEMBER
*The above is with standard shipping. If your date has passed, we can offer express in most cases for an additional cost. Please contact us prior to ordering.
As always, we complete your orders as quickly as possible, carrier delays are out of our control.
United States
Unframed - 11 DECEMBER
Framed - 7 DECEMBER
Canvas - 9 DECEMBER
Digital - 20 DECEMBER
*The above is with standard shipping. If your date has passed, we can offer express in most cases for an additional cost. Please contact us prior to ordering.
As always, we complete your orders as quickly as possible, carrier delays are out of our control.
Canada
Unframed - 10 DECEMBER
Framed - 6 DECEMBER
Canvas - 9 DECEMBER
Digital - 20 DECEMBER
*The above is with standard shipping. If your date has passed, we can offer express in most cases for an additional cost. Please contact us prior to ordering.
As always, we complete your orders as quickly as possible, carrier delays are out of our control.
New Zealand
Unframed - 12 DECEMBER
Framed - 10 DECEMBER
Canvas - 11 DECEMBER
Digital - 20 DECEMBER
*The above is with standard shipping. If your date has passed, we can offer express in most cases for an additional cost. Please contact us prior to ordering.
As always, we complete your orders as quickly as possible, carrier delays are out of our control.
UK & Europe
Unframed - 14 DECEMBER
Framed - 10 DECEMBER
Canvas - 12 DECEMBER
Digital - 20 DECEMBER
*The above is with standard shipping. If your date has passed, we can offer express in most cases for an additional cost. Please contact us prior to ordering.
As always, we complete your orders as quickly as possible, carrier delays are out of our control.
Rest of World
Unframed - 12 DECEMBER
Framed - 10 DECEMBER
Canvas - 10 DECEMBER
Digital - 20 DECEMBER
*The above is with standard shipping. If your date has passed, we can offer express in most cases for an additional cost. Please contact us prior to ordering.
As always, we complete your orders as quickly as possible, carrier delays are out of our control.
Ordering
How does it work?
1. CHOOSE PRINT STYLE & SIZE
We offer our prints as a digital PNG file, unframed, framed and canvas. Please refer to item examples, sizes and products page for more information.
2. PROVIDE DETAILS IN ORDER FORM
Please fill out all necessary information so we can make the perfect design for you, we can design any location worldwide.
3. PLACE YOUR ORDER
Any questions, please reach out!
4. LET US DESIGN YOUR PERFECT PRINT
We will send you a preview via email and work with you to make any changes. Once complete, your order will be dispatched.
Do I get a preview of my order before shipping?
Yes, we always send a preview to your email address for you to approve. We do not send the final product unless you have approved the design.
Is the design the precise location?
Always! We use the address you provide as the focal point of the map. We can design any location in the world.
I'm after a different design - do you offer customisation on orders?
We sure do, please enquire through our custom order page
I'm after a different size, do you offer custom sizing?
We can cater to most size requests, please enquire through our custom order page
Shipping & Returns
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How long do digital PNG files take?
If you create your print using our online designer tool, you'll receive the final copy within 24hrs. If you need us to design your print, turnaround is 2-3 business days.
How long does it take to prepare a delivered order?
Delivered products are designed and processed in 4-7 business days, pending product approval.
Please note, approval of design is needed to send the final product. If we don't hear back from you within 21 days, product is shipped without approval.
Shipping Times
Once dispatched, orders generally arrive within 6-10 business days.
Carrier delays or disruptions can occur and are out of our control.
Do you ship overseas?
We ship to most countries and provide free shipping worldwide
Where does my print ship from?
We ship with local print partners throughout Europe, Oceania, Asia, and Americas.
This allows us to get your order to you faster, and minimises our carbon footprint!
My item arrived damaged - what do I do?
Please take a photo of the item and damage.
Contact us via email at info@mrkyourmoment.com with images attached for us to arrange a replacement.
Product Information
Digital Product Information
All files are sent by default in A2 size (420x594mm), which can be printed in A3/A4/A5 size. If you require a different size, please let us know when placing your order.
For best printing results, we recommend printing on low-sheen/matte paper with 200-250gsm.
Files are sent as a PNG, although some printing facilities prefer PDF.
Unframed, Framed & Canvas product information
All products are made using high quality materials. We don't use the cheapest option when sourcing our materials, as we want our products to last forever, along with their stories.
UNFRAMED PRINTS are available in a range of sizes and printed on 200gsm premium matte paper with archival inks. No frame is included.
FRAMED PRINTS are sustainably-sourced timber frames and printed on 200gsm premium matte paper with archival inks.
CANVAS PRINTS are printed on high quality canvas attached to a sustainably-sourced wood frame, mounting kit is included.
Policies
Cancellations
We accept cancellations within 12 hours of an order being placed.
Time and effort is put into every order to ensure a personalised and satisfying customer experience. Therefore, once the design process is started the order cannot be cancelled.
Exchanges
As each order is custom we do not offer exchanges.
